Frequently Asked Questions
Everything you need to know about your LELOSI shopping experience.
What makes LELOSI fibers unique?
Our apparel is crafted from LELOSI fibers, which are engineered for extreme softness, durability, and a 'second-skin' feel. They provide exceptional elasticity and comfort for all-day wear.
How should I care for my LELOSI garments?
To maintain the quality of the fabric, we recommend washing at 30 degrees Celsius on a gentle cycle. Avoid using fabric softeners and do not tumble dry to preserve the elasticity and color.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a refund.
How long does shipping take?
Standard delivery typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment providers to ensure a secure and convenient checkout process.
How do I choose the right size?
Each product page features a detailed size guide. Because our material is highly stretchy, we generally recommend choosing your standard size, but you can refer to the measurements for a perfect fit.